General Information

Key terms used in this policy are defined below to help you understand how we handle personal data when you interact with Aitopfilter services and the website.

We collect two main categories of data: information you provide directly and information collected automatically during your interactions with the site or our services. The types and purposes are described below.

When you voluntarily submit information to Aitopfilter, we collect data necessary to fulfil your request and to maintain a functional service relationship.

• Contact details: name, email address, phone number (for support and service coordination).
• Postal address and billing information submitted for orders, delivery, or warranty registration.
• Account credentials and profile settings when you create an account or register a product.
• Device registration data, including serial numbers and device configuration provided during setup.
• Support communications and service requests, including messages and attachments you send to customer service.
• Optional survey responses and marketing preferences when you choose to provide them.

Certain data is collected automatically to improve site functionality, diagnose technical issues, and provide analytics about service use.

• Usage data such as pages visited, time spent on pages, and features accessed.
• Device and connection information including IP address, device model, operating system, and browser type.
• Analytics and performance data collected through cookies and similar technologies.
• App telemetry from registered devices, such as firmware version and operational status, when you opt in to share device data.
• Error logs and diagnostic information to diagnose bugs and improve reliability.
• Geolocation at city or region level inferred from IP address where required for localization of services.

We may receive personal data about you from third parties as part of service delivery or for verification purposes.

• Payment processors provide transaction confirmations and billing details necessary to complete purchases.
• Shipping and logistics partners supply delivery status and address validation information.
• Analytics providers and advertising partners may provide aggregated engagement metrics and limited audience signals.

We process personal data for specific, documented purposes that are necessary to operate the service and communicate with you effectively.

• To provide product information, complete orders, arrange shipping, and manage warranty registration.
• To deliver technical support, firmware updates, and to diagnose and fix device or app issues.
• To send transactional communications such as order confirmations, service reminders, and account notices.
• To analyze product and website usage to improve features, performance, and user experience.
• To comply with legal obligations and respond to lawful requests from authorities.
• To administer surveys and optional communications related to product safety notices or recalls.
• To enforce our terms of use and to detect and prevent fraud or misuse of services.
• To honor your communication preferences and to manage subscriptions where you opt in.

We rely on appropriate legal bases for processing personal data according to applicable law, including performance of a contract, legitimate interests, consent where applicable, and compliance with legal obligations.

• Performance of a contract: processing necessary to fulfil orders, provide support, or deliver product updates.
• Legitimate interests: processing to maintain security, improve services, and prevent fraud balanced against user privacy rights.
• Consent: where required by law, for example for marketing communications or optional telemetry from devices.
• Legal obligations: processing necessary to comply with statutory reporting or tax obligations.

We share personal data only as necessary to deliver services and for legal or operational purposes. Third-party recipients are selected based on their ability to perform required functions securely.

• Service providers and contractors such as payment processors, shipping partners, and cloud hosting providers.
• Authorized service centers and technicians for device repairs or warranty service where device identification is required.
• Regulatory or law enforcement authorities in response to lawful requests or to protect legal rights.
• Analytics and infrastructure vendors that help us monitor and improve website and product performance.
• Marketing partners only if you have given consent to receive promotional communications.
• Potential acquirers or advisors in the event of a corporate change such as a merger, acquisition, or sale of assets, subject to confidentiality protections.

Aitopfilter employs administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. We review and update security practices in response to changes in technology and operational requirements.

• Access controls and role-based permissions to limit access to personal data to authorized personnel only.
• Encryption of data in transit using TLS and encryption of sensitive data at rest where technically feasible.
• Regular security assessments, patch management, and monitoring to detect and respond to potential incidents.

Subject to applicable law, you have rights concerning your personal data. Requests may be submitted to our data protection contact and will be handled according to legal timeframes.

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: correct inaccurate or incomplete personal data.
• Right to erasure: request deletion of personal data where retention is no longer necessary and no legal basis to retain it exists.
• Right to restriction of processing: request that processing be limited in certain circumstances.
• Right to data portability: receive personal data in a structured, commonly used, machine-readable format where applicable.
• Right to object: object to processing based on legitimate interests, including profiling, unless we have compelling grounds to continue processing.
• Right to withdraw consent: withdraw consent to processing where consent was the legal basis for processing.
• Right to lodge a complaint with a supervisory authority if you consider that processing of your personal data infringes applicable law.

• When processing is based on consent, you may withdraw consent at any time for future processing.
• For GDPR-related requests or concerns, you may contact our data protection representative using the contact details provided below.
• Right to rectification: you can request correction of inaccurate or incomplete personal data we hold about you.
• Right to restriction and objection: you may request restriction of processing or object to processing where applicable under local law.

If you have concerns about how we process personal data, please contact Aitopfilter first using the contact details below. If an issue remains unresolved, you may file a complaint with the Office of Personal Data Protection Commission (PDPC) in Thailand or another local supervisory authority as applicable.

Our services are intended for use by adults. We do not knowingly collect personal data from children under 15 without verifiable parental or guardian consent. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that data.

Our site and communications may include links to third-party websites, applications or services. These sites have separate privacy policies and practices for which Aitopfilter is not responsible. Please review third-party terms before providing personal information.

We review and may update this privacy policy periodically to reflect changes in our practices, services or legal obligations. Material changes will be posted on aitopfilter.info with an updated effective date; minor clarifications may be applied without advance notice.